Free shipping on orders over $50 is limited to the continental U.S.
Orders can be canceled up until they are processed into our shipping system. After an order is processed into our shipping system, it cannot be canceled and will instead need to be returned according to our return policy below.
Our goal is to process all orders in less than 24 hours, so if you would like to change or cancel your order, please contact us as soon as possible and we will do our best to accommodate even if it means running to the shipping dock to try stop your package!
We hope that you love everything your order from us, but we know that occasionally returning an item is unavoidable (we shop online, too, so we totally understand!). For this reason, we have a 30 day, no questions asked return policy.
Here is the fine print, large enough to read:
- Returned items must be unopened and unused.
- Shipping costs are nonrefundable.
- Buyer is responsible for return shipping. If you use one of our easy return labels, the cost of return postage will be deducted from your refund.
- Refunds are processed and refunded to the original form of payment within 48 hours of us receiving your return. It can take up to 10 days for the credit to show up on your account.
- 3D Printers, cabinets, filament storage and the PolySher are subject to 15% restocking charge. There is no restocking charge on anything else.
- Due to the nature of 3D filament, opened filament is not returnable.
- Clearance items and software products are not returnable.
MakerGear M2 printers have a 6-month limited warranty. Replacement parts may be new or refurbished.
MakerGear M3 printers have a 12-month limited warranty. Replacement parts may be new or refurbished.
For support and warranty service on MakerGear printers, fill out a support ticket from your Octoprint MakerGear interface and MakerGear will be in touch. If you have any trouble with this, please contact us and we will assist you.
INTAMSYS printers come with a 1 year limited warranty, excluding the hot end. Contact us or INTAMSYS directly for warranty service.
Fusion3 covers materials and workmanship for 2 years including printhead. The longest standard warranty offered by any 3D printer manufacturer (as of 4/1/2018). Contact us or Fusion3 for warranty service.
On occasion, we may use your contact information to send you specific announcements and promotions we think you might enjoy.