Policies

Shipping

$4.99 flat rate shipping is limited to the continental U.S. 

Standard shipping time is 3-5 business days, depending on the destination. We will notify you in the unlikely event that your shipment is delayed.

Cancellations 

An order can be canceled anytime before it is shipped, once an order ships it cannot be canceled and will instead need to be returned according to our return policy below.

Our goal is to process all orders in less than 24 hours, Most orders placed before 2pm will ship the same day, so if you would like to change or cancel your order, please contact us as soon as possible and we will do our best to accommodate

Easy Returns

We hope that you love everything your order from us, but we understand that, when shopping online, occasionally returning an item is unavoidable. For this reason, we have a 30 day return policy on all unopened and unused items.
Here is the fine print (large enough to read!): 

  1. Returned items must be unopened and unused.
  2. Shipping costs are nonrefundable. 
  3. Buyer is responsible for return shipping. You may use one of our easy return labels, and the cost of return postage will be deducted from your refund.
  4. We highly recommend shipping insurance and tracking when returning an item, especially for higher dollar items, such as 3D printers. Partsbuilt 3D will not be responsible for return items lost or damaged in shipping.
  5. Refunds are processed and refunded to the original form of payment within 48 hours of us receiving your return. It can take up to 10 days for the credit to show up on your account.
  6. 3D Printers, cabinets, the PolyBox and PolySher are subject to a restocking charge of up to 30%.
  7. There is no restocking charge on any items other than those listed in line 6 above..
  8. Clearance items and software products are not returnable.

Click here to start a return

Special order items and custom printed parts.

Special order items are not returnable and are subject to a 15% cancellation fee.

Custom printed parts are not returnable and may not be cancelled once the project has been approved for production.

Warranties

MakerGear
  • M2 printers have a 6-month limited warranty. Replacement parts may be new or refurbished.
  • M3 printers have a 12-month limited warranty. Replacement parts may be new or refurbished. For support and warranty service on MakerGear printers, fill out a support ticket from your Octoprint MakerGear interface and MakerGear will be in touch. If you have any trouble with this, please contact us and we will assist you. 
 
INTAMSYS
  • 1 year limited warranty, excluding the hot end. Contact us or INTAMSYS directly for warranty service. 
 
Fusion3
  • Warranty covers materials and workmanship for 2 years including printhead - the longest standard warranty offered by any 3D printer manufacturer (as of 4/1/2018). 
 
Robo
  • R2 and C2 have a 12 month warranty
  • R1+ has a 6 month warranty
 
Sindoh 
  • Product – Up to 1 year from the product purchase date (if no proof of the product purchase date is available, up to 1 year from the date of manufacture of the product) or up to 3000m of filament use.
  • Parts (Nozzle, Bed) – 90 days from the product purchase date (if no proof of the product purchase date is available, up to 90 days from the date of manufacture of the product).

Privacy Policy

Protecting your private information is our priority. We value your privacy like we do our own and we do not (and will never!) sell, rent or lease your information to any third party.
 
The more detailed description:
This Statement of Privacy applies to partsbuilt.com and JBHS LLC DBA Partsbuilt 3D and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to JBHS LLC DBA Partsbuilt 3D include partsbuilt.com and Partsbuilt 3D. The Partsbuilt 3D website is a ecommerce site. By using the Partsbuilt 3D website, you consent to the data practices described in this statement.
 
Collection of your Personal Information: In order to better provide you with products and services offered on our site, Partsbuilt 3D may collect personally identifiable information, such as your:
  • First and Last Name
  • Mailing Address
  • E-mail Address
  • Phone Number
If you purchase Partsbuilt 3D's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Partsbuilt 3D's public reviews, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the site. These may include: (a) registering for an account on our site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information: Partsbuilt 3D collects and uses your personal information to operate its website(s) and deliver the services you have requested. Partsbuilt 3D may also use your personally identifiable information to inform you of other products or services available from Partsbuilt 3D and its affiliates.

Sharing Information with Third Parties: We'll say it againPartsbuilt 3D does not (and will never!) sell, rent or lease its customer lists to third parties. Partsbuilt 3D may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Partsbuilt 3D, and they are required to maintain the confidentiality of your information. Partsbuilt 3D may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Partsbuilt 3D or the site; (b) protect and defend the rights or property of Partsbuilt 3D; and/or (c) act under exigent circumstances to protect the personal safety of users of Partsbuilt 3D, or the public.

Tracking User Behavior: Partsbuilt 3D may keep track of the websites and pages our users visit within Partsbuilt 3D, in order to determine which of our services are the most popular. This data is used to deliver customized content and advertising within Partsbuilt 3D to customers whose behavior indicates that they are interested in a particular subject area. We may track user movement on our website to help us improve website navigability and ease of use.

Automatically Collected Information: Information about your computer hardware and software may be automatically collected by Partsbuilt 3D. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Partsbuilt 3D website.

Use of Cookies: The Partsbuilt 3D website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Partsbuilt 3D pages, or register with Partsbuilt 3D site or services, a cookie helps Partsbuilt 3D to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Partsbuilt 3D website, the information you previously provided can be retrieved, so you can easily use the Partsbuilt 3D features that you customized.You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Partsbuilt 3D services or websites you visit.

Links: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information: Partsbuilt 3D secures your personal information from unauthorized access, use, or disclosure. Partsbuilt 3D uses SSL Protocol for this purpose. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
 
Children Under Thirteen: Partsbuilt 3D does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications: From time to time, Partsbuilt 3D may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from Partsbuilt 3D or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Partsbuilt 3D, you may opt out of such communications by replying REMOVE" or "clicking on the UNSUBSCRIBE button.

External Data Storage Sites: We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement: Partsbuilt 3D reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information: 
Partsbuilt 3D welcomes your questions or comments regarding this Statement of Privacy.
Please contact us at:
 
Jonah Barker
JBHS LLC DBA Partsbuilt 3D
PO Box 89
Berlin, Ohio 44610
jonah@partsbuilt.com
330-600-1703

Payment Terms

Payment terms for invoiced orders are net 30 from the date the original invoice is issued (not from merchandise delivery date)
Late payment fee is 5% of the total due, plus 1.5% per month.
 
Effective as of June 01, 2018