What is you returns policy?
We accept returns within 30 days of your order date.
There is no restocking charge on any returned items.
Original shipping costs are nonrefundable (unless the return is due to our error).
Buyer must pay return shipping costs (unless the return is due to our error).
Most unopened, unused, non-electronic items are returnable.
Below is a list of items that may not be returned.
- Electronic items (heaters, thermistors, PCB boards, fans, mainboards, LCD/TFT displays, power supplies. etc.) Defective electronic items are eligible for exchange of the same item.
- Used items - any item that has been installed on a printer or used in any way
- Open items
- Clearance Items
- Consignment, used, open-box or demo items
- Special order/bulk order items
Feel free to email us if you are not sure if your item is returnable and we will let you know.
How do I return (or exchange) an item?
- Check that it is not an item that cannot be returned from the list above.
- Make sure that you are within 30 days of your order date. Return requests past the 30 day return window will be rejected.
- Log into your Partsbuilt.com account, find the item in your order history and choose the return option.
- After you submit your return request, we will then be in touch via email with return instructions and your RMA#.
If you need to make an exchange: we ask that you re-order the item you need and initiate a return for the first item.
Buyer is responsible for return shipping. We highly recommend shipping insurance and tracking when returning an item. Partsbuilt 3D is not responsible for returned items lost or damaged in shipping.
Refunds are processed and refunded to the original form of payment (generally within 48 hours of us receiving your return).
Please note: opened, damaged, used, items with missing parts and packaging or otherwise not fit to resell will be rejected and disposed of unless the buyer wants the item back. In this case, the buyer will be responsible for the cost of shipping the item back to them.
Items received without an RMA# will be rejected.
Unfortunately, no. Once an item is opened and used, we are unable to accept the return. If you are troubleshooting a problem with your printer, we recommend researching the issue on a search engine or asking in a forum related to your particular printer and troubleshooting it with the appropriate tools.
I think the item I received is defective, what should I do?
If you believe your item is defective, please email us at firstname.lastname@example.org and let us know right away, as after 30 days from your order date, you will need to go through the manufacturer for a warranty claim.
Note regarding filament: If a spool of filament is thought to be defective, please notify us right away so we can help. Spools with more than 25% of the filament used will not be accepted for exchange/refund.
Due to the technical nature of 3D printing, it is our policy to first troubleshoot an item that is thought to be defective, as we have found that many times other variables are causing the issue (settings, poor quality/damp filament, etc.) and most of the time we are able to resolve the issue through troubleshooting.
There are some items that are easier to test here, so we may have you send the item back to us for testing.
If, after troubleshooting/testing the item is determined to be defective, we will send you a replacement at no charge. We will cover shipping both ways.
If the item is tested and turns out not to be defective, you will be charged a $9.99 shipping fee to cover shipping both ways. This charge will need to be paid before we ship the item back to you.
The item I received was damaged during shipping
If an item is damaged during shipping you must contact us within 3 days of tracking showing the item as delivered. Please email photos of the damaged shipping box and contents to email@example.com
Do you ship to freight forwarders?
Yes, however we reserve the right to cancel any orders that are flagged as “possibly fraudulent” in our system. VPNs and /or freight forwarding addresses often cause the order to be flagged and may be canceled.
Large orders sent out of the country or to freight forwarders need to be paid via VEEM/ACH or wire transfer. We reserve the right to cancel an order and contact you to place the order using VEEM/ACH or wire transfer as the payment option.
Items shipped to freight forwarders are considered delivered when tracking shows them delivered to the freight forwarder address. Any issues after an order is marked as delivered to the freight forwarder must be directed to the freight forwarder for resolution.
Buyer is responsible for all import fees (duties, VAT, customs processing fees etc.) on international shipments. Import fees/taxes will be charged when the shipment reaches the country of destination. Please note: some countries have very high import duties that can be higher than the cost of the item/s ordered. Please familiarize yourself with your country's taxes and import duties before placing an order.
If you are unable (or refuse) to pay the import fees, your shipment will be declared abandoned by the shipping company and you will not be entitled to a refund of any kind.
We do not provide warranty coverage for international orders. To make a warranty claim you will need to contact the manufacturer.
No returns on international orders. All sales are final. If an item is defective upon arrival, you must contact us within 3 days of tracking showing the item as delivered.