Winter 2024 Shipping Update:
We are still seeing slow downs with all carriers, and these are expected to continue, especially in areas affected by winter weather. Please expect delays regardless of estimated transit times.
USPS delays are longer and more common than UPS. We recommend choosing UPS as your shipping option at checkout.
The delivery time shown is only a business day estimate and is not guaranteed. This estimate does not take into account any delays that may happen in transit or our handling time.
When a delay happens, Priority Mail can take up to 2 weeks and USPS Ground Advantage (formerly First Class) can be delayed up to 3 weeks.
Please note that both UPS and USPS no longer have guarantees on most services, including USPS Priority Mail, UPS 2nd Air and 3 Day Select.
How quickly will my order ship?
We aim to ship all orders within 24 hours during weekdays.
When choosing a shipping method, please note that any delivery times listed are not guaranteed, but are only general estimates provided by the carrier. Estimates are in business days (M-F), and do not include weekends, holidays, unexpected delays in transit, or our handling time.
Please note: UPS does not pick up or deliver on Saturday, Sunday or holidays.
Please make sure that your shipping address, email address and phone number are correct, as incorrect information may cause your order to be delayed or in some cases, canceled.
Also, please note that shipping to an address other than your billing address may cause delays with your order. If your order is flagged by our system, we will first reach out to you to confirm your information is correct. If we cannot reach you, your order may be canceled.
Your phone number will only be used to contact you regarding issues with your order.
What does shipping cost?
Economy shipping is $5.99 and is limited to our lower 48 U.S. customers only. Our economy shipping method will be determined by us and will either ship USPS or UPS, depending on the package’s weight and size.
If you need a specific carrier or shipping speed, do not choose economy shipping, as this means we will choose the most economic shipping method. Instead, choose your preferred carrier at checkout. Quotes are provided by carriers.
Do you ship outside the USA?
We do not currently ship internationally.
I entered my address wrong, what should I do?
Once your order is placed, we cannot make changes to the shipping address. If you have entered your address wrong, please email us right away at firstname.lastname@example.org and we will cancel the order if it has not shipped yet so you can reorder with the correct address. Once an order is shipped, we are unable to make any changes.
Please Note: If an order is returned to us as undeliverable, unclaimed, refused or for any other reason, we will refund you for the item, but will not re-ship, you will need to reorder. Original shipping charges are non-refundable.
How do I cancel my order?
An order can be canceled any time before it is shipped. However, once an order has shipped, it cannot be canceled and will instead need to be returned according to our return policy below. We ship out orders quickly, so if you need to change or cancel your order, please contact us as soon as possible at email@example.com and we will do our best to accommodate.