Shipping & Returns

Shipping

$4.99 flat rate shipping is limited to our continental U.S. customers only.

Standard shipping time is 3-5 business days, depending on the destination.

Most in stock items ordered before 2pm weekdays will ship the same day. 

Cancellations 

An order can be canceled anytime before it is shipped. Once an order ships, it cannot be canceled and will instead need to be returned according to our return policy below.

Our goal is to process all orders in less than 24 hours, Most orders placed before 2pm weekdays will ship the same day, so if you would like to change or cancel your order, please contact us as soon as possible and we will do our best to accommodate 

Easy Returns

We hope that you love everything your order from us, but we understand that, when shopping online, occasionally returning an item is unavoidable. For this reason, we have a 30 day return policy on all unopened and unused items. 
Here is the fine print (large enough to read!): 

  1. Returned items must have all original packaging and be unused.
  2. Opened filament is not returnable
  3. Shipping costs are nonrefundable. 
  4. Buyer is responsible for return shipping. You may use one of our easy return labels, and the cost of return postage will be deducted from your refund.
  5. We highly recommend shipping insurance and tracking when returning an item, especially for higher dollar items, such as 3D printers. Partsbuilt 3D will not be responsible for return items lost or damaged in shipping.
  6. 3D Printers, cabinets, the PolyBox and PolySher are subject to a restocking charge of up to 20%. We do not charge a restocking charge on anything else.
  7. Clearance, special order items and software products are not returnable.
  8. Consignment items are sold as-is and are not returnable.

Click here to start a return

Refunds

  1. Refunds are processed and refunded to the original form of payment within 48 hours of us receiving your return. It can take up to 10 days for the credit to show up on your account.

Consignment and Special Order Items

Consignment items are sold as-is and not returnable.

Special order items are not returnable and are subject to a 20% cancellation fee. If a special order item is already on it's way to us, we are not able to cancel it.