Shipping & Returns

Spring 2022 Update: Shipping carriers are experiencing occasional delays. Although most items are arriving in the usual time, we are still occasionally seeing delays, especially in regions affected by storms. Also, shipping carriers are still encountering slow downs as they continue to navigate the pandemic. Please be aware that when a slow down happens, Priority Mail packages can take 1-2 weeks to arrive and First Class Mail shipments are sometimes delayed up to 3 weeks. International orders can be delayed even longer. 

Please note that both UPS and USPS have suspended their service guarantees on all shipment services, so the delivery date of any expedited service you purchase is not guaranteed. 


How quickly will my order ship?

We aim to ship in-stock items within 24 hours during weekdays.

When choosing a shipping method, please note that any delivery times listed are not guaranteed, but are only general estimates provided by the carrier. Estimates do not include weekends, holidays, unexpected delays in transit, or our handling time.  

Please note: UPS does not pick up or deliver on Saturday, Sunday or holidays (including Christmas Eve and New Year's Eve).

Please make sure that your shipping address, email address and phone number are correct, as incorrect information may cause your order to be delayed or in some cases, canceled. Your phone number will only be used to contact you regarding issues with your order.

What does shipping cost?

Economy shipping is $5.99 and is limited to our lower 48 U.S. customers only. Our economy shipping method will be determined by us and will either ship USPS or UPS, depending on the package’s weight and size.

If you need a specific carrier or shipping speed, do not choose economy shipping, as this means we will choose the most economic shipping method. Instead choose your preferred carrier at checkout. Quotes are provided by carriers. 

Do you ship outside the USA?

Yes, international shipping quotes are provided by UPS and are shown at checkout. 

Please scroll to the bottom of this page for important terms regarding international orders.

How do I cancel my order?

An order can be canceled any time before it is shipped. However, once an order has shipped, it cannot be canceled and will instead need to be returned according to our return policy below. If you need to change or cancel your order, please contact us as soon as possible at [email protected].

What is your return policy?

Our return policy only applies to orders shipped to the USA

We accept returns within 30 days of your date of purchase. There is no restocking charge on any returned items other than 3D printers, which have a 15% restocking charge.

Original shipping costs are nonrefundable. 

Most unopened, unused items are returnable. Below is a list of items that may not be returned.

List of non-returnable items:

  • Used items - any item that has been installed on a printer or used in any way
  • Open items - any item that has been opened or had a seal broken on the packaging
  • Electronic items (this is any item that uses electricity or has electronic signal pass through it - eg, fans, mainboards, thermistors, power supplies. etc.)
  • Clearance Items
  • Consignment, used, open-box or demo items
  • Special order/bulk order items (a bulk order of an item we normally stock is considered a special order item)
  • Software

Feel free to email us if you are not sure if your item is returnable and we will let you know.

How do I return (or exchange) an item?

If your item is unused, in its original undamaged packaging and you are within 30 days of your order date, then here are the steps to make a return:

  1. Check that it is not an item that cannot be returned from the list above.
  2. Make sure that you are within 30 days of your order date. Return requests past the 30 day return window will be rejected.
  3. Log into your Partsbuilt.com account, find the item in your order history and choose the return option.
  4. After you submit your return request, we will then be in touch via email with return instructions and your RMA#. 

If you need to make an exchange: we ask that you re-order the item you need and initiate a return for the first item.

Buyer is responsible for return shipping, but along with your RMA#, we will send you a return shipping label which you can use if you’d like. If you use our return shipping label, we will deduct $7.99 shipping from your refund. If using our return shipping label, we will automatically add insurance.

If you chose not to use our shipping label, we highly recommend shipping insurance and tracking when returning an item, especially for higher cost items, such as 3D printers. Partsbuilt 3D is not responsible for returned items lost or damaged in shipping.

Refunds are processed and refunded to the original form of payment (generally within 48 hours of us receiving your return). It can take up to 30 days for the credit to show up on your account.

Please note: opened, damaged, used, items with missing parts and packaging or otherwise not fit to resell will be rejected and disposed of unless the buyer wants the item back. In this case, the buyer will be responsible for the cost of shipping the item back to them. Items received without an RMA# will also be rejected and/or disposed of.

I ordered an item for troubleshooting and it didn’t fix the problem. Can I return it?

Unfortunately, no. Once an item is opened and used, we are unable to accept the return. If you are troubleshooting a problem with your printer, we recommend researching the issue on a search engine or asking in a forum related to your particular printer and troubleshooting it with the appropriate tools. 

I think the item I received is defective, what should I do?

If you believe your item is defective, please email us at [email protected] and let us know right away, as after 30 days from your order date, we will be unable to help and you will have to go through the manufacturer for a warranty claim.

Due to the technical nature of 3D printing, it is our policy to first troubleshoot an item that is thought to be defective, as we have found that usually other variables are causing the issue (settings, poor quality/damp filament, etc.) and most of the time we are able to resolve the issue through troubleshooting.

There are some items that are easier to test here, so we may have you send the item back to us for testing. 

If, after troubleshooting/testing the item is determined to be defective, we will send you a replacement at no charge. We will cover shipping both ways.

If the item is tested and turns out not to be defective, you will be charged a $9.99 shipping fee to cover shipping both ways. This charge will need to be paid before we can ship the item back to you.

The item I received was damaged during shipping 

If an item is damaged during shipping you must contact us within 3 days of tracking showing the item as delivered. Please email photos of the damaged shipping box and contents to [email protected] 

I entered my address wrong, what should I do?

Once your order is placed, we cannot make changes to the address. If you have entered your address wrong, please email us right away at [email protected] and we will cancel the order if it has not shipped yet and you will need to reorder with the correct address. Once an order is shipped, we are unable to make any changes and you will have to contact the shipping carrier.

Please Note: If an order is returned to us as undeliverable, unclaimed, refused or for any other reason, we will refund you for the item, but will not re-ship, you will need to reorder. Original shipping charges are non-refundable.

TERMS REGARDING INTERNATIONAL ORDERS:

Do you ship to freight forwarders?

Yes, however we reserve the right to cancel any orders that are flagged as “possibly fraudulent” in our system. VPNs and /or freight forwarding addresses often cause the order to be flagged and may be canceled.

Large orders sent out of the country or to freight forwarders need to be paid via VEEM. We reserve the right to cancel the order and contact you to place the order using VEEM as the payment option. 

Items shipped to freight forwarders are considered delivered when tracking shows them delivered to the freight forwarder address. Any issues after an order is marked as delivered to the freight forwarder must be directed to the freight forwarder for resolution.

Import duties/VAT/fees:

Buyer is responsible for all import fees (duties, VAT etc.) on international shipments. Import fees/taxes will be charged when the shipment reaches the country of destination. Please note: some countries have very high import duties that can be higher than the cost of the item/s ordered. Please familiarize yourself with your country's taxes and import duties before placing an order. If you are unable (or refuse) to pay the import fees, your shipment will be declared abandoned by the shipping company and you will not be entitled to a refund of any kind.

Warranty coverage:

We do not provide warranty coverage for international orders. To make a warranty claim you will need to contact the manufacturer.

Returns:

No returns on international orders. All sales are final. If an item is defective upon arrival, you must contact us within 3 days of tracking showing the item as delivered.